How Can We Help?
Our team is here to help you with anything related to your GimmeDat experience. Reach out through any of the channels below.
Get in Touch
Choose the channel that works best for you.
Email Us
Send us an email and we'll get back to you as soon as possible. Best for detailed questions, account issues, or anything that needs a paper trail.
In-App Chat
Use the chat bubble in the bottom-right corner of any page to ask questions. Our chatbot can help with common issues instantly, or escalate to a human.
Feedback Form
Have a feature idea or want to report a bug? Use our in-app feedback form. Go to the newsletter board on the feed page and click "Give Feedback" to submit directly.
What We Can Help With
Here are some of the most common reasons students reach out.
Account & Login
Trouble signing in, email verification issues, password resets, or updating your profile.
Bug Reports
Something broken or not working as expected? Let us know with details and screenshots if possible.
Feature Requests
Have an idea that would make GimmeDat better? We love hearing student suggestions — many features came from feedback.
Report a User or Listing
If you see something that violates our community guidelines, use the report button on any listing or profile, or email us.
Safety Concerns
If you feel unsafe during a transaction or encounter harassment, contact us immediately. For emergencies, contact campus security.
Listing Issues
Problems posting, editing, or deleting your offers? Photos not uploading? We can help troubleshoot.
Support FAQ
Email responses typically arrive within 24 hours on weekdays. The in-app chatbot provides instant answers to common questions. For complex issues that require a human, allow up to 48 hours.
First, try the "Forgot Password" link on the login page. If you're not receiving the reset email, check your spam folder. If you still can't access your account, email us at support@gimme-dat.com with the email address you signed up with.
Email support@gimme-dat.com from the email address associated with your account and request account deletion. We'll process your request and confirm once complete.
Use the report button on the user's profile or listing. For urgent safety concerns, email us immediately at support@gimme-dat.com and contact your campus security if needed.
Listings may be removed if they violate our community guidelines or Terms of Service. Common reasons include prohibited items, misleading descriptions, or duplicate postings. Email us if you believe this was an error.
Still Need Help?
Don't hesitate to reach out. We read every message and are here to make your GimmeDat experience as smooth as possible.
